Music Exchange's Mission Statement and Guiding Commitments

Our mission is to maintain Music Exchange as Northern California's premier purveyor of the finest acoustic and digital pianos, while maintaining our uncompromising commitments to you. We have built our business piano by piano, making sure that each and every customer gets the best instrument for the best value.

WE ARE THE PROFESSIONALS:

With over 270 years of combined piano knowledge, our factory trained staff has the ability to fulfill your musical needs.

COMMITMENT TO YOU:

Unlike "discount" or "warehouse" stores that only care about making a sale, Music Exchange cares about you and your instrument needs. We take pride in helping you find that "perfect" instrument. By building a relationship, not just a sale, we create enthusiastically satisfied customers for life.

COMMITMENT TO VALUE:

Purchasing from the right dealer can be just as important as selecting the right instrument. We are committed to giving you the best value without compromising the quality, care, and service that Music Exchange customers have come to expect. We are so confident that your instrument choice will be the best value anywhere, we guarantee it in writing.

COMMITMENT TO QUALITY:

Music Exchange is the premier purveyor of the finest pianos in Northern California. Many piano manufacturers would love for us to represent their instruments, but only a few meet our rigorous standards of quality. From a beginner to a concert artist, we have the finest pianos at any level.

COMMITMENT TO SERVICE:

We have long believed that when you purchase from Music Exchange, you have put your trust in us to be there throughout the musical life of your instrument. Providing you and your instrument with outstanding service is one of the cornerstones on which Music Exchange has built its reputation. From servicing your instrument for delivery, to placing it in your home with care, to being there for you throughout the years of musical enjoyment, Music Exchange strives to exceed your expectations.

COMMITMENT TO COMMUNITY:

Our focus has always been on enriching lives through music. So it's no wonder that we provide our fine family of pianos and outstanding service to many of the most prestigious organizations, institutions, and universities in Northern California. Stanford University, The San Francisco Opera, The Sacramento Philharmonic, and The Jarvis Conservatory are just a few of our customers. They have consistently chosen Music Exchange, above all other dealers, year after year.